Question 1

How long is needed to set up the decor?

Accepted Answer

Depending on access to the venue, this will determine how long we will need to set up. On average we need around 2-3 hours to set up. We will discuss this with you and make arrangements prior to the booking. There will need to be access so we can get a vehicle as close as possible to where we are setting up. This will be discussed with you and the venue to arrange.

Question 2

If it rains and some items can’t be used, will I get my deposit back?

Accepted Answer

Unfortunately, if any decor can’t be used due to the weather, your deposit won’t be refunded. We will work with you to try and make arrangements, i.e moving the decor to a sheltered area or indoors. We will try to provide alternative decor where possible.

Question 3

How long do we have the hired decor for?

Accepted Answer

Our collection is available to hire for the duration of your event. We will usually set up the morning of your event (sometimes the day before depending on access) and collection is the next day. If you would like to hire the items for longer than one day we can discuss this with you. Extended hire may come with an additional fee.

Question 4

Are delivery and collection included in the decor package price?

Accepted Answer

Yes, both delivery and collection are included in the hire price within a 40-mile radius for all our decor packages. The price includes full styling and set-up of your chosen packages. We have a team of experienced individuals who will make sure everything is looking correct and ready for when your event starts.

Question 5

How much is the cost of delivery outside of your 40-mile radius?

Accepted Answer

We will charge 60p per mile for every additional mile. If the location is further than 150 miles from our workshop located in Lymm, Cheshire, then the cost for 2 individuals to have overnight accommodation for 1 night may be added to the final cost.

Question 6

What areas of the UK do you travel to?

Accepted Answer

We will happily travel across the UK, however, we primarily focus on covering Cheshire, Manchester, Liverpool, North Wales, and the surrounding areas. Venues and locations further away will require additional delivery costs and potentially the cost of an overnight stay of 1 night.

Question 7

Do you require a deposit?

Accepted Answer

Yes, we require a deposit for all our packages. Once you have confirmed the packages you’d like to go ahead with, and we have confirmed dates, we will require a 30% deposit. The remainder of your balance will then be required 2 weeks prior to your event.

FAQ's